Your Satisfaction Matters at InfomarketOnline
At InfomarketOnline, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist. Please review our updated return and refund policy below:
1. Returns
You may request a return for eligible digital products within 30 days of purchase for a full refund or exchange, provided the following conditions are met:
Eligibility: Only digital licenses that have not been activated or used, and downloads that haven’t been accessed, qualify for a return. Custom services (like personalized strategies or design work) are non-returnable unless proven defective.
How to Return: Contact our support team within 30 days of purchase to initiate a return. We’ll send you detailed instructions and a return authorization reference.
Return Conditions: As digital products are typically delivered instantly, returns will only be honored if the items remain unused or unaccessed.
2. Refunds
After we receive and review your return request, we’ll notify you of the refund decision.
Approved Refunds: Once approved, your refund will be processed to your original payment method within 7–10 business days. Please note that bank processing times may vary.
Partial Refunds: Partial refunds may be granted in special cases — such as if the product has been partially used or if the request falls outside the 30-day window.
Non-Refundable Items: Final-sale bundles, custom services, and any accessed or downloaded digital content are non-refundable unless there’s a confirmed issue with the product.
3. Exchanges
Looking to switch to a different product, license type, or package? Follow the same return process. Once we confirm the original item hasn’t been used, we’ll provide the replacement or a suitable alternative (subject to availability).
4. Faulty or Inaccessible Products
If your product isn’t working as expected or you’re unable to access it, please contact us within 7 days of purchase. We’ll arrange a prompt replacement or full refund — no additional cost to you.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Digital products that have been activated or downloaded
Customized services and consulting solutions
Discounted or final-sale items
Gift cards
6. Need Help? Contact Us
If you have any questions about this policy or need help with a return:
📧 Email us at: [email protected]
We’re always here to support your journey with InfomarketOnline.
